Cancellation, Rescheduling, Refund Policies

Rescheduling, Cancellation and Refund Policy

Deposits and/or payments are non-refundable; however deposits may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below.

Please contact Ducki if you have any questions or concerns about these policies. It is Ducki's goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships  between us. 

Virtual and In-Home Private Training Sessions 

All scheduled private lessons must be canceled or rescheduled a  minimum of 24-Hours prior to the scheduled lesson time. Late  cancellations and “No-Shows” will be charged at the normal rate.

• In-Home Private Training packages (5-Sessions) must be completed within 8-weeks beginning on the date of their first Session. If the sessions are not  completed within this time, it will be at the discretion of Ducki's Dog Training,to determine if the delay was warranted. Clients that wish to extend their end training date, must submit a written statement requesting a delay and the proposed date to resume  training. Clients must receive a written statement, from Ducki's Dog Training permitting them to extend their training end date.
• Rescheduling or Cancellations >24 hours prior to start time:  Original payments may be used as a credit to a future lesson or another service option.
• Rescheduling or Cancellations <24 hours prior to start time:  Original payment is forfeited; new payment is required to reschedule.

Refunds for Services 

Ducki does not offer a monetary refund. Instead she stand 100% behind her training.

What Does That Mean?

Ducki's Dog Training programs form a partnership between client and trainer. The success of each program depends on the trainer performing her job correctly, and following up on the homework and strategies she lays out for them.

Instead of offering a monetary refund Ducki offers a Lifetime Guarantee.   This means that I will continue to work with owners who are working hard, and following my recommendations for as long as it takes.  In this way, those owners who are truly invested in their dog’s training and  well being are assured that they will get everything they need out of  my program.  Restrictions apply.  Please contact me for details.